Delivery
All Pour&More pieces are carefully packaged to help them arrive safely.
Ready-made items will usually be dispatched within 2–3 working days. Made-to-order and personalised pieces may take longer to create. The estimated timescale will be shown on the product listing or agreed with you when placing a custom order.
Once your order has been dispatched, delivery times will depend on the delivery service selected.
Returns
We hope you love your Pour&More purchase. If you change your mind about an eligible item, please contact us within 14 days of receiving your order to arrange a return.
Items should be returned unused and in their original condition. Unless the item is faulty, return postage is normally the customer’s responsibility.
Personalised & Custom Orders
Because personalised and made-to-your-specification items are created especially for you, they normally cannot be returned simply because you change your mind.
This does not affect your rights if an item is faulty, damaged or not as described.
Damaged or Faulty Items
If your order arrives damaged or there is a problem with it, please contact us as soon as possible and include photographs of the item and packaging where possible. We’ll work with you to put things right.
Questions?
If you’re unsure about delivery, returns or a custom order, please contact us before ordering and we’ll be happy to help.